Your Privacy Matters
at pavilon88

1. Introduction

Welcome to pavilon88. We operate an online gaming platform that serves Malaysian players across a wide range of products, including sports betting, live casino, slots, and more. pavilon88 understands that when you create an account or use our services, you are entrusting us with information about yourself. That trust means everything to us.

This Privacy Policy describes in clear terms what personal data pavilon88 collects, why we collect it, how it is used, who it may be shared with, and what rights you hold over yourown information. By accessing pavilon88's website at https://pavilon88.lat or using any of our services, you acknowledge that you have read and understood this policy.

This policy applies to all users of pavilon88 based in Malaysia, regardless of whether you access our platform via desktop browser, mobile browser, or any other means. If you do not agree with the terms outlined here, we kindly ask that you discontinue use of our services.

2. Data We Collect

pavilon88 collects personal data in several ways — directly from you when you register or use our services, automatically through your interactions with our platform, and occasionally from trusted third-party sources such as payment processors and identity verification partners.

2.1 Information You Provide Directly

• Account registration details: Full name, date of birth, email address, phone number, and a username of your choice.
• Identity verification documents: A copy of your MyKad, passport, or other government-issued identification, collected to comply with Know Your Customer (KYC) requirements.
• Financial information: Bank account details, e-wallet identifiers (such as Touch 'n Go eWallet or Boost), or cryptocurrency wallet addresses used for deposits and withdrawals. Note that full payment credentials are handled by certified third-party processors — pavilon88 does not store raw card or banking credentials on its own servers.
• Communications: Any messages, queries, or feedback you send to our support team via live chat or email.
• Responsible gaming self-declarations: Information you provide when setting deposit limits, requesting self-exclusion, or using any of our responsible gaming tools.

2.2 Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage and activity data: Pages visited, games played, bets placed, session duration, clicks, and navigation patterns within the pavilon88 platform.
• Transaction history: A full log of deposits, withdrawals, bonuses applied, and wager activity associated with your account.
• Cookies and similar technologies: As described in Section 6 of this policy.

2.3 Information from Third Parties

We may receive information about you from identity verification agencies, fraud prevention services, and payment processors to validate your identity and protect the integrity of transactions on pavilon88. This data is used solely for the purposes described in this policy.

3. How We Use Your Data

pavilon88 uses your personal data only for legitimate, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reasons it was originally collected. Specifically, we use your information to:

• Create and manage your pavilon88 account, and verify your identity in line with KYC and anti-money laundering (AML) obligations.
• Process deposits and withdrawals in Malaysian Ringgit (MYR) and other accepted currencies, and maintain accurate financial records.
• Deliver the gaming services you request — including sportsbook, live casino, slots, and promotional offers such as our cashback bonus programme.
• Communicate with you about your account, transactions, security alerts, and updates to this policy or our Terms & Conditions.
• Send you promotional messages and personalised offers where you have consented to receive marketing communications. You may opt out at any time.
• Detect, investigate, and prevent fraudulent activity, money laundering, problem gambling, and any other activity that breaches our Terms & Conditions.
• Comply with our legal and regulatory obligations as an internationally licensed gaming operator.
• Improve the pavilon88 platform through analytics, user research, and performance monitoring.
• Administer and enforce our Responsible Gaming tools, including deposit limits and self-exclusion requests.

4. Legal Basis for Processing

pavilon88 processes your personal data on the following legal grounds, depending on the specific purpose:

• Contractual necessity: Processing required to fulfil the agreement between you and pavilon88 when you create an account and use our services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and responsible gaming mandates.
• Legitimate interests: Processing carried out for pavilon88's legitimate business interests — such as fraud prevention, platform security, and service improvement — where those interests are not overridden by your fundamental rights.
• Consent: Processing based on your explicit consent, such as receiving marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing & Disclosure

pavilon88 does not sell your personal data. We may share your information with the following categories of recipients, strictly on a need-to-know basis and only for the purposes described in this policy:

• Payment service providers: Banks and e-wallet operators such as Maybank, CIMB, Public Bank, Touch 'n Go eWallet, Boost, GrabPay, and DuitNow — to process your financial transactions securely.
• Identity and fraud verification partners: Third-party KYC and AML service providers used to verify your identity and protect against financial crime.
• Technology and infrastructure providers: Cloud hosting, cybersecurity, and analytics vendors who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory directive, pavilon88 may disclose your information to competent authorities.
• Responsible gaming bodies: In limited circumstances where self-exclusion or intervention is required, relevant information may be shared with approved responsible gaming organisations.

Any third party with whom pavilon88 shares your data is contractually required to handle it in accordance with applicable data protection laws and to use it solely for the specified purpose.

6. Cookies & Tracking Technologies

pavilon88 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device that help us recognise you across sessions and understand how you use our site.

We use the following categories of cookies:

• Essential cookies: Necessary for the basic functioning of the pavilon88 platform, including session management and security. These cannot be disabled without affecting service availability.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience.
• Analytical cookies: Collect aggregated, anonymised data about how users interact with our platform, helping us identify areas for improvement.
• Marketing cookies: Used — with your consent — to deliver relevant promotional content and measure the effectiveness of our campaigns.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to use some features of the pavilon88 platform.

7. Data Retention

pavilon88 retains your personal data for as long as your account remains active and for a reasonable period thereafter as required by law or legitimate business need. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in line with AML regulatory requirements.
• Transaction records are kept for a minimum of five (5) years to comply with financial record-keeping obligations.
• Communications and support records are retained for up to three (3) years.
• Marketing consent records are retained until you withdraw consent, plus a reasonable administrative period.

Once the applicable retention period has elapsed and no legal obligation requires us to keep the data, pavilon88 will securely delete or anonymise your personal information.

8. Your Rights

As a user of pavilon88, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us using the details in Section 13.

• Right of access: You may request a copy of the personal data pavilon88 holds about you.
• Right to rectification: You may request that inaccurate or incomplete data be corrected or updated.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.
• Right to restrict processing: You may request that we limit how we use your data in certain circumstances.
• Right to data portability: You may request a copy of data you have provided to us in a structured, commonly used format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting prior lawful processing.

pavilon88 will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing your request to protect the security of your account.

9. Security Measures

pavilon88 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data in transit between your browser and our servers.
• Encryption of sensitive data at rest within our storage systems.
• Strict access controls, ensuring that only authorised personnel can access personal data, on a need-to-know basis.
• Regular security audits and penetration testing of our platform infrastructure.
• Two-factor authentication (2FA) availability for all pavilon88 user accounts.
• Incident response procedures to detect, contain, and report any data breaches in a timely manner.

While we take every reasonable precaution, no online system is entirely risk-free. We encourage you to use a strong, unique password for your pavilon88 account and to enable 2FA for an extra layer of protection.

10. Minors & Age Verification

pavilon88 is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. As part of our registration and KYC process, all users are required to verify their age and identity before accessing real-money gaming services.

If pavilon88 becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please contact us immediately at support@pavilon88.lat.

We are committed to responsible gaming. Please visit our Responsible Gaming page to learn more about the tools and resources available to help you stay in control.

11. Third-Party Services

The pavilon88 platform may contain references to third-party services, including payment processors and game content providers. These third parties operate under their own privacy policies, which govern how they handle any data you share with them directly. pavilon88 is not responsible for the privacy practices of third-party services.

We recommend reviewing the privacy policies of any third-party service you interact with in connection with your pavilon88 account. If you have concerns about a particular third-party integration, please contact our support team.

12. Changes to This Privacy Policy

pavilon88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify registered users via the email address associated with their account and post a prominent notice on our platform.

The "Last Updated" date at the top of this page reflects when the most recent revision was made. Your continued use of pavilon88's services after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pavilon88 handles your personal data, please do not hesitate to get in touch with our Data Protection team:

• Email: support@pavilon88.lat
• Live Chat: Available 24/7 via your pavilon88 account dashboard

We are committed to addressing your concerns promptly and transparently. Your trust in pavilon88 is something we work hard to earn and maintain every single day.